Happy To Help Policy
ALL INSEASON AUSTRALIA Happy to Help a.k.a. Credit Policy
All InSeason’s Happy to Help a.k.a. Credit Policy is concerning all preserved and dried flowers only and are not relating to fresh flowers.
This policy is designed to address any issue(s) that people might have when ordering our dried and preserved flowers. Although we aim to deliver perfection all year round, there might be an issue somewhere along the process from the moment of ordering till the moment of delivery.
If an issue arises, please rest assured we are genuinely Happy to Help, aim to solve the problem promptly and will do as much as possible to prevent it from happening again.
To make sure your request and/or feedback is handled properly; we need to streamline the way we receive it. Due to the many ways available to contact us, as social media platforms like Facebook & Instagram or other ways like SMS, WhatsApp, Etcetera, there might be room for confusion. Therefore, we only act upon emails sent to firstname.lastname@example.org. When sending an email, please make sure you include a) the order number, b) pictures of the pack-list and product & c) the reason for contacting us.
Our policy lasts 7 days from the moment of delivery. If 7 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a refund, the products must be returned to All InSeason. All InSeason can book a pickup with a courier company. In that case, you will also receive a separate email from the courier company regarding this pick-up, where you can select the pick-up date to make sure it works for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within three working days.
-Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
-Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items or items classified as ‘seconds’ cannot be refunded.
-Exchanges (if applicable)
All replacement requests are handled on a case-by-case basis, and only possible if they are defective or damaged and pending availability.
(!) Please note; Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
(!) Please note; that for some items we sell online we use generic pictures as it is not always possible to get the colours 100% accurate.
(!) Please note; that all sizes on the website are approximate sizes and there might be a slight difference between different bunches/blooms of the same products.
(!) Please note; that All InSeason cannot be held responsible for delivery delays, as once we have delivered orders to courier companies, it is out of our control.
(!) Please note our dried & preserved flowers should last up to a year or longer but can deteriorate if not kept in the right conditions. Please be aware of the following to get the most out of our dried & preserved orders: a) Keep out of direct sunlight, B) Avoid high temperatures and/or high humidity, C) Do not water, D) Do not refrigerate, E) Recommended temperature 18-22 Celsius & F) Preferred storage humidity 55%-60%.
We hope you never need to contact us concerning a possible issue, but if you do, we hope that you understand we will do everything reasonably possible to fix it, and keep you smiling